Warranty Terms & Conditions

(for United Kingdom, European Union, Switzerland, and Norway)

1. Limited Warranty – Who is Covered

Barnes & Mullins Ltd, United Kingdom (“Shergold Guitars”) offers this limited warranty (“Limited Warranty”) for new Shergold Guitars instruments if:

• You are the first owner and have your original proof of purchase;
• You live in the United Kingdom, European Union, Switzerland, or Norway;
• You purchased from an authorised Shergold Guitars dealer or directly from shergoldguitars.com.

If you live outside these regions, warranty coverage is provided by your local distributor. Please contact your retailer or your country's Shergold Guitars distribution partner first.

2. Warranty Claims – How to Get Help

If you bought your Shergold Guitar from a retailer or online store:

• Your contract of sale is with the retailer. Please contact them first for any warranty help — they will liaise with us if needed.

If you bought your Shergold Guitar directly from shergoldguitars.com:

• Contact Shergold Guitars Customer Service (Barnes & Mullins Ltd), directly:
• 📧 Email: [email protected]
• 📞 Phone: +44 1691 652449
  (Monday to Friday, 9am–5pm UK time)

Please provide:

• Your purchase receipt;
• Photos or video showing the issue;
• A written description of the problem.

3. What Your Warranty Covers

Instruments:

• 2 Year (24 months) warranty from the date of purchase.

If a valid defect appears, we will at our option:

• Repair the product;
• Replace defective parts (may use current equivalent materials/parts).

Repairs may be carried out by authorised dealers or national distributors.

4. What Your Warranty Does Not Cover

This Limited Warranty does not cover:

• Personal preferences like tone, wood grain, or colour differences;
• Normal maintenance (e.g., setups, strings, batteries);
• Normal wear and tear (e.g., frets, tuners, finishes, zippers on cases);
• Damage from accidents, misuse, neglect, improper storage or maintenance;
• Damage caused by non-Shergold accessories (straps, stands, hangers);
• Instruments modified or repaired by anyone not authorised by Shergold Guitars;
• Instruments with tampered or missing serial numbers;
• Secondhand/pre-owned instruments.

Shergold Guitars reserves the right to improve products without any obligation to upgrade previously sold instruments.

5. How to Make a Warranty Claim

1. If purchased from a retailer / online retailer, contact that retailer (they are your first point of help).
2. If purchased directly from ShergoldGuitars.com, use the details above to contact us.
3. Provide:
• Proof of original purchase;
• Description of the issue;
• Photos or other evidence.

If your guitar needs to be sent for inspection:

• Shergold Guitars will arrange collection of your instrument. (It is your responsibility to ensure your guitar is safely and securely packaged in its case as well as a suitable outer box.)
• If the issue is covered, we will repair or replace it and return it.
• If not covered, we will send you a repair quote. If you decline, the guitar will be returned without repairs (at your cost).

This is the only warranty Shergold Guitars offers.

6. Your Legal Rights

Nothing in this warranty affects your statutory rights under UK or EU consumer law.
You still have legal protection if your product is faulty or not as described.